Missive is a team inbox and chat app that combines email, messaging, and tasks to enable efficient communication and collaboration. It supports multiple communication channels, including email, SMS, WhatsApp, Messenger, Instagram, and live chat, allowing teams to manage all their interactions in one place.
Features
Unified Inbox: Consolidate all your emails and messages from various channels into a single, shared inbox.
Collaborative Email: Draft, edit, and manage emails collaboratively with team members in real-time.
Chat Integration: In-app chat allows for instant communication without switching platforms.
Task Management: Create, assign, and track tasks directly from emails or chat conversations.
Shared Labels and Filters: Organize and categorize messages with shared labels and filters for easy access.
Templates and Canned Responses: Save time by using pre-written templates and canned responses for frequently asked questions.
Snooze and Follow-Up Reminders: Schedule reminders to follow up on important messages and tasks.
AI-Powered Features: Compose, reply, and translate messages with AI assistance to streamline communication.
How It Works
Missive operates by integrating your existing email accounts and messaging platforms into a single interface. Users can create shared inboxes for different teams or projects, enabling everyone to see the same messages and collaborate seamlessly. Tasks can be created from any conversation and assigned to team members, ensuring that nothing falls through the cracks. The AI-powered features assist in composing and translating messages, enhancing overall efficiency.
Use Cases
Customer Support: Handle customer inquiries from multiple channels in one place, ensuring timely and efficient responses.
Sales Teams: Collaborate on leads and sales inquiries, share important information, and track follow-ups effortlessly.
Project Management: Manage projects by integrating tasks with communication, ensuring all team members are aligned.
Remote Teams: Facilitate communication and collaboration for remote teams, making it feel like everyone is in the same office.
Pricing
Missive offers several pricing plans to cater to different business needs:
Starter: $14/user/month, includes essential features like email and chat integration.
Productive: $18/user/month, adds task management and collaborative writing.
Enterprise: $26/user/month, includes advanced features like custom integrations and priority support.
All plans offer a free trial, allowing users to explore the platform before committing.
Strengths
Comprehensive Integration: Combines email, chat, and tasks in one platform, reducing the need for multiple tools.
Real-Time Collaboration: Enables simultaneous editing and real-time communication.
Customizable Workflows: Offers various customization options to fit different team workflows.
AI-Powered Tools: Enhances productivity with AI-assisted features.
Drawbacks
Learning Curve: New users might require time to get accustomed to the interface and features.
Pricing: Higher-tier plans might be expensive for small teams or startups.
Comparison with Other Tools
Missive vs. Slack: While Slack focuses on chat, Missive integrates email, making it more suitable for teams that heavily rely on email communication.
Missive vs. Front: Both offer shared inboxes, but Missive’s task management and AI features provide an edge.
Missive vs. Gmelius: Missive offers more robust chat and task management features compared to Gmelius, which is primarily an email management tool.
Customer Reviews and Testimonials
Missive has received positive feedback from users across various industries:
Richard Ludlow, Audio Director at Hexany Audio: “By far the best product support I’ve ever experienced. You guys are heroes.”
Joel Gascoigne, CEO at Buffer: “I love Missive. It’s solid and great for my EA and me to collaborate on my email.”
Tim Renders, CEO at Entre les lignes Agency: “Missive has been the most revolutionary change in our process optimization this year.”
Conclusion
Missive is a powerful tool designed to streamline team communication and collaboration by integrating email, chat, and task management. Its comprehensive features, real-time collaboration capabilities, and AI-powered tools make it an excellent choice for businesses of all sizes. While there is a learning curve and the cost might be a consideration for smaller teams, the productivity gains and improved communication it offers can outweigh these drawbacks.
