Bettermode is a modern community platform designed for customer engagement, support, and education. It empowers businesses to build immersive, on-brand community hubs where users can ask questions, join discussions, access knowledge bases, and engage with content.
Built for growth-focused SaaS companies, eCommerce brands, and enterprises, Bettermode combines community management with seamless integrations, automation, and moderation tools—without compromising on design.
The platform serves as a powerful alternative to social media groups or outdated forums, allowing companies to own the experience while creating long-term value through community.
Features
Bettermode comes packed with features built to scale community-led growth and support:
Drag-and-Drop Builder
Design and customize your community without coding using a powerful layout editor and component library.
Spaces & Modules
Structure your community with spaces for discussions, Q&A, articles, events, and more.
Advanced Moderation Tools
Automated and manual moderation features including keyword filters, member bans, reporting, and approval workflows.
Member Profiles and Gamification
Custom member profiles, badges, and leaderboard features to increase participation and brand affinity.
Integrated Knowledge Base
Create help articles and structured documentation for customers and users inside your community.
AI-Powered Search
Smart content discovery with semantic search to surface relevant discussions, articles, and answers.
Single Sign-On (SSO)
Enable seamless login using Google, Slack, SAML, or custom auth providers.
Workflow Automation
Use triggers and conditions to automate messages, tag assignments, notifications, and more.
Analytics Dashboard
Track engagement, post activity, retention, and contributor metrics to evaluate community health.
Embeddable Widgets
Add community content (e.g., recent posts, top contributors) into your main product or website.
How It Works
Building a community on Bettermode is simple and flexible:
Sign Up and Choose a Template
Start with a pre-designed community template or build from scratch.Customize the Layout
Use the drag-and-drop builder to arrange spaces, components, and design elements to match your brand.Create Spaces and Content Types
Add discussion forums, help centers, idea boards, event hubs, and private groups as needed.Invite Members
Onboard your users with SSO or email invitations. Segment audiences using roles and tags.Moderate and Automate
Set up moderation rules and automation flows for user management and engagement.Launch and Grow
Promote your community, embed content on your site, and analyze growth using the insights dashboard.
Use Cases
Bettermode supports a wide variety of brand-focused community experiences:
SaaS Product Communities
Enable users to share feedback, ask questions, and support each other in a centralized environment.
Customer Support Hubs
Build a self-service portal with FAQs, tutorials, and peer-to-peer support—reducing support tickets.
User Onboarding and Education
Guide new customers through product adoption with dedicated spaces for tutorials, videos, and Q&A.
Advocacy and Brand Loyalty
Gamify user engagement with badges, challenges, and recognition to drive brand loyalty.
Event and Webinar Engagement
Create spaces for attendees to connect before, during, and after live events or webinars.
Product Feedback Loops
Gather and prioritize feature requests directly from your user base in real time.
Pricing
As of March 2025, Bettermode offers tiered pricing based on features, customization, and support level.
Starter Plan – $599/month
Up to 10,000 members
Standard layout and customization
Unlimited spaces and posts
Core integrations (e.g., Slack, Zapier)
Basic analytics
Email support
Advanced Plan – $1,199/month
Up to 100,000 members
Full layout builder access
SSO & custom domains
API access and advanced integrations
Workflow automation
Priority support
Enterprise Plan – Custom Pricing
Unlimited members
Dedicated success manager
Advanced security (SOC2, SAML, etc.)
Onboarding and migration assistance
SLA-backed support
Visit https://bettermode.com/pricing for the most current plans and to request a demo.
Strengths
Bettermode offers a number of strategic advantages for modern brands:
Fully customizable, no-code builder
Integrated community + help center in one platform
Enterprise-grade security and scalability
Excellent UX for both admins and members
Designed to drive engagement and retention
White-label options for full brand control
Active roadmap and reliable support
Drawbacks
While robust, Bettermode may not be ideal for every use case:
Pricing may be high for early-stage startups
Steeper learning curve for full customization
Lacks mobile apps (browser-based only)
Limited native monetization features (e.g., paywalled content)
Comparison with Other Tools
Bettermode vs. Circle.so
Circle is ideal for creators and small communities. Bettermode offers more enterprise-grade customization and structure, better suited for SaaS and mid-to-large brands.
Bettermode vs. Discourse
Discourse is open-source but less visual and customizable. Bettermode is more design-focused, with drag-and-drop flexibility and no server maintenance required.
Bettermode vs. Facebook Groups
While free, Facebook Groups offer limited branding, data ownership, or integration options. Bettermode gives you full control and a professional user experience.
Customer Reviews and Testimonials
Bettermode is used by global brands like IBM, ConvertKit, Adobe, and Top Hat, who praise it for:
“Allowing us to bring support, engagement, and content into one place.”
“Offering enterprise-grade flexibility and integrations.”
“Helping us scale our customer education without increasing support headcount.”
The platform maintains a strong presence on review sites like G2 and Capterra, with consistently high scores for ease of use, customization, and support.
Conclusion
Bettermode is a powerful, all-in-one community platform built for companies that want to own the customer experience, reduce churn, and grow engagement at scale. With a beautiful UI, flexible architecture, and AI-enhanced features, it’s an ideal solution for SaaS businesses, eCommerce brands, and enterprise organizations looking to unify customer interaction under one branded roof.
To explore Bettermode or start building your own community, visit https://bettermode.com
